Return Policy

RETURNS

Our policy lasts 90 days . If 90 days have passed since your purchase, unfortunately we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of products are exempt from returns. Perishable goods, such as food, flowers, newspapers, or magazines, cannot be returned. We also do not accept products that are intimate or sanitary, hazardous materials, or flammable liquids or gases.

Additional items that cannot be returned:

  • Gift cards

  • Downloadable software products

  • Some health and personal care items

To complete your return, we need a receipt or proof of purchase.

Do not return your purchase to the manufacturer.

Partial refunds (if applicable)

There are certain situations in which only partial refunds are granted:

  • Books with obvious signs of use

  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that was opened

  • Any item that is not in its original condition, is damaged, or is missing parts for reasons not due to our error

  • Any item returned more than 90 days after delivery

Refunds (if applicable)

Once we receive and inspect your return, we will send you an email to notify you that we have received your returned item. We will also notify you regarding the approval or rejection of your refund.

If approved, your refund will be processed and a credit will automatically be applied to your credit card or original payment method within a certain number of days.

Late or missing refunds (if applicable)

If you haven't received a refund yet, first check your bank account again.

Next, contact your credit card company. It may take some time before your refund is officially processed.

Next, contact your bank. There is often some processing time before a refund appears in your account.

If you have already done all of the above and still haven't received your refund, you can contact us by writing to gascabuisness@gmail.com .

Items on sale (if applicable)

Only regular-priced items are eligible for refunds. Unfortunately, sale items are not eligible for refunds.

Changes (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please email us at gascabuisness@gmail.com and send your article to:

Colonia Misión de las Flores, Calle Flor de Primavera, Casa 27, Playa del Carmen, Q. Roo, 77723, Mexico.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return. Once we receive the returned item, a gift certificate will be mailed to you.

If the item wasn't marked as a gift when purchased, or if the gift giver chose to have the order shipped to them and then give it to you, we'll send a refund to the gift giver and they'll be notified of your return.

Shipment

To return your product, you must mail it to:

Colonia Misión de las Flores, Calle Flor de Primavera, Casa 27, Playa del Carmen, Q. Roo, 77723, Mexico.

You are responsible for the return shipping costs. Shipping costs are non-refundable. If you receive a refund, the return shipping cost will be deducted from your refund.

Depending on where you live, the time it takes to receive your product replacement may vary.

If you are shipping an item over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.